Frequently Asked Questions

Is there a cost to sign up as a lesson student?

There is no sign-up fee to register for lessons! CLICK HERE to visit our lessons page.



What if I miss a lesson?

Absenses and tardiness' should be communicated with your instructor at least 24 hours in advance. For excused absences, we will do everything possible to establish a make-up lesson on a different day, so we do not miss out on the weekly instruction time. If an absence is excused and a make-up is not possible, the following month you will be credited for the missed lesson. We understand that last minute emergencies can come up and we do everything we can to accomodate our students when they do. If you have a vacation planned, where you will be missing one or more lessons, please communicate that in advance, so we can plan to make-up lessons before you leave and for when you return.



What if I schedule practice/rehearsal time and can't make it?

We require notice at least 24 hours in advance if you will not be able to make a scheduled rehearsal. Any last minute (day of) cancellations, or no-call-no-show, the musician/band will be required to pay for the minimum time of 2 hours. We don't want you to miss out on any practice time, so we try to be as flexible as possible. Just contact us asap if anything comes up and you may need to reschedule.



What if I schedule a studio session and can't make it?

We require notice at least 24 hours in advance if you will not be able to make a scheduled studio session. Any last minute (day of) cancellations, or no-call-no-show, the artist/band will be required to pay for the minimum time of 2 hours. We don't want you to get behind on your recording schedule, so we try to be as flexible as possible. Just contact us asap if anything comes up and you may need to reschedule.



What items are Non-Returnable?

The following items are returnable only if defective OR unopened or unused: strings, reeds, tubes (amplifier tubes), earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, cleaners, polishes, and polishing cloths. Software/soundware, cassettes, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product. J.K. Percussion & Arts only accepts returns within first 30 days of shipment.